THE FUTURE OF E-COMMERCE.
60 States and Trends That Will Define the Future of E-Commerce.
THE SCENE WORLDWIDE.
E-Commerce Sales Graph. Growth of Retail E-Commerce Sales Worldwide.
Mobiles VS. Desktop Graph.
TRENDS THAT WILL SHAPE THE FUTURE.
Personalized Experience – Consumer Preference
43% of consumer prefer companies that personalize their experience.
– Accenture Research Report.
41% of consumers switched companies over poor personalization.
48% of consumers spend more when their experience is personalized.
74% of people hate being shown irrelevant content.
Those who successfully handle personalization in commerce will have 15% profit boost by 2020.
MULTIPLE SHOPPING CHANNELS.
Shoppers Use Multiple Channels.
In study conducted by HBR which involved 46,000 shoppers,
73% used multiple channels to do their shopping.
It’s A Priority.
22% of North American retailers consider omnichannel efforts a top priority.
30% of the surveyed sellers said budget restraints held them back from providing omni-channel experiences to their customers.
Seller’s primary obstacles when delivering great omni-channel experiences:
Multi-channel B2B campaigns see an average of 24% in ROI – Return on Investment.
73% of retailers say multichannel is important to them.
– Forbes Insights, 2016.
Business using 4 or more digital channels will outperform those using single or dual channels by 300%.
Customer Service Automation.
Automation has no alternative.
85% of all customer interactions will be handles without the need of a human agent by 2020.
69% of online shoppers attribute their food customer service experience to quick resolution of their problem.
42% of B2C customers purchased more after a good customer service experience, whilst 52% stopped buying after one bad customer service interaction.
Cryptocurrencies As A Payment Method.
Bitcoin Is The Future.
Paypal Exec says there’s a very high likelihood that Bitcoin will become a popular payment method. Bitcoin and other cryptocurrencies carry very low transaction rates of about 0.3%.
APM is set to replace credit cards and become the second most popular E-Commerce payment method by 2021, with a 16.5% market share.
By adding cryptocurrencies as a payment method, one retailer had $2M alternative currency sales in first five month with a 60% boost in new customers.
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