THE FUTURE OF E-COMMERCE.

60 States and Trends That Will Define the Future of E-Commerce.

THE SCENE WORLDWIDE.

E-Commerce Sales Graph. Growth of Retail E-Commerce Sales Worldwide.

Mobiles VS. Desktop Graph.

TRENDS THAT WILL SHAPE THE FUTURE.

Personalized Experience –  Consumer Preference

43% of consumer prefer companies that personalize their experience.

– Accenture Research Report.

Going Personal

41% of consumers switched companies over poor personalization.

Consumer Spending

48% of consumers spend more when their experience is personalized.

Content Importance.

74% of people hate being shown irrelevant content.

CASE STUDIES.

Those who successfully handle personalization in commerce will have 15% profit boost by 2020.

MULTIPLE SHOPPING CHANNELS.

Shoppers Use Multiple Channels.

In study conducted by HBR which involved 46,000 shoppers,

73% used multiple channels to do their shopping.

It’s A Priority.

22% of North American retailers consider omnichannel efforts a top priority.

It’s Costly.

30% of the surveyed sellers said budget restraints held them back from providing omni-channel experiences to their customers.

Challenges.

Seller’s primary obstacles when delivering great omni-channel experiences:

CASE STUDIES.

Multi-channel B2B campaigns see an average of 24% in ROI – Return on Investment.

73% of retailers say multichannel is important to them.

– Forbes Insights, 2016.

Business using 4 or more digital channels will outperform those using single or dual channels by 300%.

Customer Service Automation.

Automation has no alternative.

85% of all customer interactions will be handles without the need of a human agent by 2020.

69% of online shoppers attribute their food customer service experience to quick resolution of their problem.

42% of B2C customers purchased more after a good customer service experience, whilst 52% stopped buying after one bad customer service interaction. 

– Zendesk.

Cryptocurrencies As A Payment Method.

Bitcoin Is The Future.

Paypal Exec says there’s a very high likelihood that Bitcoin will become a popular payment method. Bitcoin and other cryptocurrencies carry very low transaction rates of about 0.3%.

APM is set to replace credit cards and become the second most popular E-Commerce payment method by 2021, with a 16.5% market share.

By adding cryptocurrencies as a payment method, one retailer had $2M alternative currency sales in first five month with a 60% boost in new customers.

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